Information and Communication Technology

As technology becomes ever more critical to the everyday operations of the Country Offices, it is important that our ICT infrastructure is capable of supporting the increasingly complex demands placed on it by our clients, partners and headquarters.

The ICT unit is committed to acquiring the necessary peopleware, hardware, software and communication networks to provide the necessary ICT infrastructure in line with OIST defined ICT standards to continually improve and support the full range of ICT services we deliver. The role of ICT continues to become more important as we work to ensure that UNDP Liberia Country Office can cope with the technological changes and challenges that go alone. There is an established UNDP Corporate ICT strategy which provides a framework for ICT and the Country Office to work with, hence ensuring the ICT Unit can provide the optimum service to staff and clients. The unit is split into two specialized areas, with each providing a wide range of services to the Country Office and other UN Agencies - ( eg. VSAT support, Desktop Services, Wireless LAN etc.) The ICT Unit provides the following

Information Technology/Local & Wide Area Networking

A small team of 2 staff provides professional operations and technical support service. The team is experienced in a wide range of ICT technical issues and staff care practices.

• Network: Administer/Operate the CO Network to ensure the smooth running of all servers, PCs, network attached printers and other Local Area and Wide Area Networks (LAN/WAN) hardware and software with minimum downtime. Handles server, network attached printers and other network hardware and software installation/upgrades, de-installations, configurations, testing and /or tuning and maintain proper record of configurations & installation data as per change management policy and procedures.
  
  
• Applications: Install software and other off-the-shelf applications on the network and maintain proper record of configuration & installation data as per change management policy and procedures. Also in collaboration with the RIM Centre, implement new or upgraded applications or patches i.e CO suite or other non-ERP applications in accordance with UNDP Standards on time and within budget.
  
  
• Web: Maintain and manage the Country Office’s internet websites in collaboration with the local content manager.
  
  
• HelpDesk: Troubleshoot and resolve all network problems with supplementary support from OIST helpdesk/ ISP. Record all support requests, resolutions, escalations etc. using a problem tracking and resolutions tools. Manage creation/deletion of network and mail user accounts and security attributes
  
  
• Users Training/Learning: Conduct end users training to assist users in maximizing use of the network systems, scanners, electronic data projectors, digital senders etc.
  
  
• Security: Plan and implement UNDP’s network security policy and procedures including building firewalls, managing host security, file permissions, and file system integrity, and adding and deleting users and mail accounts. Maintain security reporting
  
  
• Policy, Standards and Procedures: Implement and ensure compliance with UNDP’s corporate ICT policies, standards and procedures.
  
  
• Technology: Keep abreast of new computer technologies and development and identify and propose areas of improvement towards the efficient and cost effective utilization of the WAN/LAN services, applications, tools, etc in the context of UNDP’s ICT standards and strategy.
  
  
• Telecommunications: Monitor all communications equipment and devices (i.e routers, Outdoor Units, Antenna, Video Conferencing Equipment etc. to ensure availability and operations with minimum downtime. Liaise with local internet service provider, Xantic helpdesk and/or OIST helpdesk for supplementary support. Advise senior management on rendition of VSAT services to other UN Agencies and maintain records of the installation and configurations of equipment used.