Capacity Assessment and Development
In a Systems and Strategic Management Context

Foreword
Preface
Executive Summary

PART I : INTRODUCTION AND DEFINITIONS

1 INTRODUCTION
1.1 THE CONTEXT
1.2 INTENDED USERS OF THESE GUIDELINES
[1] Project/Programme Managers and Experts
[2] Team Participants
[3] Broader Stakeholder Community
1.3 APPLYING THE GUIDELINES

2 BASIC DEFINITIONS AND CONCEPTS

2.1 BASIC DEFINITIONS
[1]What is Capacity?
[2] What is Capacity Development?
[3] What is Capacity Assessment?
[4] Capacity vs. Institutional Development
2.2DIMENSIONS OF CAPACITY IN A SYSTEMS CONTEXT
[1] Level 1-The System
[2] Level 2-The Entity or Organisation
[3] Level 3-The Individual
2.3 ENTRY POINTS AND ZOOMING IN/OUT
2.4 THE STRATEGIC MANAGEMENT FRAMEWORK
2.5 CAPACITY AND MANAGEMENT OF CHANGE

3. GETTING STARTED

[1]Who is Involved in the Assessment?
[2] What Factors Are Critical to Success?
[3] What Sorts of Situations Call for Starting a Capacity Assessment?

PART II: USING THE CAPACITY GUIDELINES

4 WHERE WE ARE NOW

4.1 THE CURRENT SITUATION
4.2 THE SYSTEM LEVEL
[1] A Model for Carrying Out the Assessment
[2] Approaches to Systems Level Capacity Assessments
4.3THE ENTITY LEVEL
4.4 THE INDIVIDUAL LEVEL

5. WHERE WE WANT TO BE

5.1 WHAT WILL THE FUTURE BE?
5.2 FUTURE AT THE SYSTEM LEVEL
5.3 FUTURE AT THE ENTITY LEVEL
5.4 FUTURE AT THE INDIVIDUAL LEVEL

6 HOW TO GET THERE

6.1 SETTING THE STAGE
6.2 MOVING FROM ASSESSMENT TO DEVELOPMENT AND IMPLEMENTATION
6.3 AN IMPLEMENTATION FRAMEWORK
6.4 SOME IMPORTANT QUESTIONS
6.5 CHARACTERISTICS OF SUCCESSFUL STRATEGY
[1]Essential Implementation Design Features
[2] Leadership and Management
[3] Managing Resistance
[4]Setting the Right Time Horizons

7. HOW TO STAY THERE

7.1 WHAT HAPPENS NEXT?
7.2 SUSTAINABILITY: FROM A SYSTEMS PERSPECTIVE
[1] Strategic Management and Sustainability
[2] Governance and Sustainability
[3] Systems Level teamwork and Coordination
7.3 SUSTAINABIILITY: FROM THE ENTITY PERSPECTIVE
[1] Change Management
[2] Performance Based Management
7.4 SUSTAINABILITY: FROM THE INDIVIDUAL'S PERSPECTIVE

PART III: CAPACITY GUIDELINED AND THE UNDP PROGRAMME APPROACH

8 THE UNDP PROGRAMME APPROACH

8.1 THE PROGRAMME APPROACH
[1] Genesis of the "Programme Approach"
[2] What is UNDP Programme Support?
8.2 THE PROGRAMME APPROACH AND CAPACITY ASSESSMENT
8.3 WHAT IS THE UNDP ROLE?
8.4 HIERARCHIES OF OBJECTIVES AND THE PSD

ANNEXES

1 Suggested Reading
2 Optional Approaches (Tools, Techniques) To Capacity Assessments
3 Important Questions Regarding Implementation of Capacity Initiatives
4 Characteristics of Successful Capacity Development Imlementation
5 A case Example--Governance Programme

ACRONYMS

MDGD Management Development and Governance Division (of UNDP)
NGO Non-governmental Organisation
NPF National Programme Framework
PSD Programme Support Document
SWOT Strenghts, Weaknesses, Opportunities, Threats
UNDP United Nations Development Programme